ajo Platform Privacy Notice

This page describes what we collect when you use ajo and how we keep that data protected. We at ajo collect personal information during account registration, identity verification, and payment processing to comply with Know Your Customer (KYC) and anti-money-laundering regulations. Your data is encrypted, stored securely, and never sold to third parties. We use your information only to verify your identity, process deposits and withdrawals, settle wagers, and communicate account updates.

Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location. We do not offer our services in jurisdictions where online wagering is prohibited by local law. Users are responsible for verifying that access and use of ajo comply with their own jurisdiction's requirements.

This privacy notice explains our data practices in detail. If you have questions about how we handle your information, contact our support team via ajo.bet. We respond to privacy enquiries in English during standard business hours.

What Data We Collect on ajo

We at ajo collect the following information when you register an account: your full name, date of birth, email address, phone number, and residential address. During identity verification, we collect a copy of your government-issued ID (passport, driver's license, or national ID card) and may request additional documents to confirm your eligibility. We store these documents securely and do not share them with third parties except where required by law.

When you deposit funds, we collect payment details associated with your chosen method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account information. We do not store full credit card numbers or sensitive banking credentials; instead, we use tokenised payment processing so your financial details remain protected. We also collect transaction records, wager history, and account activity logs to maintain accurate records and detect fraud.

How We Use Your Data on ajo

We at ajo use your personal information for the following purposes: verifying your identity and eligibility to use our platform, processing deposits and withdrawals, settling wagers and payouts, communicating account updates and support responses, detecting and preventing fraud, and complying with legal and regulatory obligations. We do not use your data for marketing purposes unless you have explicitly opted in to receive promotional communications.

Your wager history and account activity are used to calculate your balance, settle game outcomes, and provide you with accurate transaction records. We retain this data for as long as your account is active and for a period thereafter to comply with anti-money-laundering regulations and tax requirements. If you close your account, we retain your data only as long as required by law.

We at ajo treat your personal data as a responsibility, not a commodity. Your information is encrypted, access-controlled, and never sold or shared for profit.

Third-Party Processors and Data Sharing

We at ajo work with third-party service providers to deliver our platform. These include payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity verification providers, cloud hosting services, and customer support platforms. We share only the minimum data necessary for these providers to perform their functions, and we require them to maintain the same security standards we apply.

We may disclose your information if required by law, court order, or government authority. We do not voluntarily share your data with law enforcement or government agencies unless compelled by legal process. If we receive a request for your information, we will notify you unless prohibited by law.

Your Rights and Data Access on ajo

You have the right to request access to the personal information we hold about you. You may also request correction of inaccurate data or deletion of your information, subject to legal retention requirements. To exercise these rights, contact our support team via ajo.bet and provide proof of identity. We respond to data access requests within ten business days in most cases.

• 1
  Request your dataStep 1

  Contact our support team and request a copy of your personal information. Provide proof of identity.

• 2
  We verify your identityStep 2

  We confirm your identity to ensure we release data only to the account holder.

• 3
  Receive your data exportStep 3

  We provide a copy of your personal information in a standard format within ten business days.

• 4
  Request correction or deletionStep 4

  If data is inaccurate or you wish to delete it, submit a request. We comply unless legal retention applies.

Cookies and Tracking Technologies

We at ajo use cookies and similar tracking technologies to remember your login session, store your preferences, and analyse how you use our platform. These cookies are essential for the platform to function—for example, to keep you logged in and to prevent fraud. We do not use cookies for third-party advertising or tracking.

You can disable cookies in your browser settings, but doing so may prevent ajo from functioning properly. We do not track you across other websites or apps. Our analytics are limited to understanding how users interact with ajo itself, so we can improve performance and user experience.

Data Security and Encryption

We at ajo use industry-standard encryption (TLS/SSL) to protect all data transmitted between your device and our servers. Your password is hashed and never stored in plain text. We use multi-factor authentication options to protect your account from unauthorised access. Our servers are hosted in secure data centres with physical access controls, firewalls, and intrusion detection systems.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we will notify affected users and relevant authorities as required by law. We maintain incident response procedures to minimise harm and restore service quickly.

Data Retention and Account Closure

We at ajo retain your personal information for as long as your account is active. After you close your account, we retain data only as long as required by law—typically three to seven years for financial records and anti-money-laundering compliance. We do not retain your data longer than necessary.

If you request account deletion, we will remove your personal information from our active systems, but we may retain anonymised or aggregated data for analytics and compliance purposes. We will not use your deleted data to contact you or for any other purpose.

International Data Transfers

Our servers and data processors may be located outside your jurisdiction. We apply the same security and privacy standards to all data, regardless of where it is stored or processed. If you are in a jurisdiction with specific data protection laws, we comply with those laws to the extent applicable to our operations.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our support team via ajo.bet. We respond to privacy enquiries in English during standard business hours. For urgent privacy concerns, you may also contact our legal team via the legal notice page.

We at ajo are committed to protecting your privacy and complying with applicable data protection laws. This privacy notice may be updated from time to time. We will notify you of material changes by posting the updated notice on this page. Your continued use of ajo after such changes constitutes your acceptance of the updated privacy notice.