ajo FAQ

We at ajo allow only one account per user. Using multiple accounts violates our terms of service and may result in account suspension or permanent closure. During registration, we verify your email, phone number, and government-issued ID. Our systems check for duplicate registrations across these identifiers, and we monitor betting patterns to detect multi-accounting activity. If you have forgotten your password or cannot access your existing account, contact our support team—they can help you recover access. Do not create a new account; instead, use the password recovery option on the login page or request assistance from our support team.

Depositing via local payment, online payment, or e-wallet on ajo takes three steps. First, log in to your account and select "Deposit" from your dashboard. Second, choose your payment method—mobile banking, local payment, online payment, or e-wallet—and enter the amount. Third, you will be redirected to the payment app or web interface to complete the transaction. Your balance updates instantly once payment is confirmed. We at ajo do not charge deposit fees, though your payment provider may apply their own charges. If your deposit does not appear within five minutes, check your payment app for confirmation, then contact our support team with your transaction receipt.

We at ajo cover football matches from Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and international tournaments. Our sportsbook updates odds for upcoming matches daily, and live betting opens shortly before kick-off. You can view all upcoming fixtures in the sportsbook section of your account—matches are listed by league and date. During peak seasons, such as Idul Fitri holiday period or international tournament windows, additional markets may be added. For the most current coverage, log in to ajo and check the sportsbook calendar. If a match you are looking for is not listed, contact our support team to request coverage.

We at ajo occasionally offer promotional bonus credits to new and active users. These may take the form of free bets on sportsbook markets or free spins on slot games. When you receive a promotional bonus, it appears in your account dashboard under "Promotions" or "Bonuses." Each promotion carries terms—such as a minimum odds requirement for free bets or a play-through requirement for free spins—which we display clearly when the bonus is credited. Promotional terms vary by offer and may change. If you have a promotional bonus in your account and are unsure how to use it, check the terms listed in your account or contact our support team for clarification.

Your account preferences are managed within your dashboard settings. You can update your email address, phone number, and payment methods at any time. To change your password, select "Security" from account settings and enter your current password, then your new password. For temporary activity pauses, you may request a suspension by contacting our support team. We will confirm the duration and effective date. During a suspension, your account remains secure but you cannot deposit, wager, or withdraw. Suspensions can be lifted by contacting support again. For permanent account closure, submit a request to our support team with your reason—we will process the closure and handle any remaining balance according to applicable law.

To contact our support team, log in to your account and select "Support" or "Help" from the dashboard menu. Complete the support form with your name, email, and a detailed description of your issue. Submit the form, and you will receive a ticket number and confirmation email. Our English-speaking support team reviews tickets in the order received and typically responds within one to two business days. For urgent issues—such as account lockout or suspected fraud—mention urgency in your ticket and provide all relevant details (transaction ID, dates, amounts). You can also check your ticket status by logging back into your account and viewing "Open Tickets."

We at ajo operate only in jurisdictions where local law permits online gaming and wagering services. We do not operate in territories where such activities are prohibited. Users are responsible for verifying that access to ajo complies with the laws of their own jurisdiction before registering or depositing funds. If you are uncertain whether our services are available in your location, contact our support team or consult your local legal resources. We do not provide legal advice. Our legal notice contains additional information about jurisdiction restrictions and user eligibility. Users who access ajo from prohibited jurisdictions do so at their own risk.

We at ajo do not charge fees on deposits or withdrawals. However, your payment provider—whether mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank (online payment, e-wallet, mobile banking, local payment)—may apply their own charges. These charges are determined by your provider and are not controlled by ajo. Withdrawal processing times depend on your bank's settlement schedule, typically one to three business days. If you have questions about fees charged by your payment provider, contact them directly. If you believe ajo has charged a fee, or if your withdrawal appears incorrect, contact our support team with details of the transaction.

We at ajo offer live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger, streamed from multi-camera studios. Each table displays the current bet limits and number of players. Live games operate during set hours displayed on the game lobby. You can view all active tables by opening the "Live Dealer" section of your account. If a table is full, you may join a waiting list or select another table. Live-dealer streams require an active internet connection—we recommend 4G or Wi-Fi for optimal playback quality.

Our slot selection includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Both slots and esports markets are available in your account under their respective sections. Slots run instantly in your browser or app with no download required. Esports odds update as tournament schedules are confirmed. For the most current game and market list, log in to your account and browse the available sections. New games and markets are added regularly.

Your bet history and settlement results are accessible from your account dashboard under "Transaction History" or "Bets." You can filter by date range, game type, or market to view specific wagers. Each entry shows the bet amount, odds, and result (settled or pending). Settled bets display your winnings or loss. Pending bets show the current status of your wager. If you have questions about a specific bet, note its transaction ID and contact our support team. We retain full transaction records for audit and dispute purposes.

If you believe a bet was settled incorrectly, contact our support team with your bet details: the transaction ID, the match or game name, your bet type, the odds, and the result you expected. Our support team will review the settlement against official match records or game logs. If an error is found, we will correct your account balance. Settlement reviews typically complete within two to three business days. Please provide all relevant information when opening your ticket to help us resolve the issue quickly.

We at ajo use industry-standard encryption (HTTPS) to protect all communications between your device and our servers. Your password is hashed and never stored in plain text. Your personal data—including government ID, email, and payment details—is encrypted and stored in secure facilities. We comply with Know Your Customer (KYC) and anti-money-laundering regulations. We do not sell your data to third parties. For detailed information about data collection, storage, and your rights, see our privacy policyIf you believe your account has been compromised, change your password immediately and contact our support team.

On the ajo login page, select "Forgot Password." Enter the email address associated with your account. You will receive a password reset link via email. Click the link and follow the instructions to set a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or wait a few minutes and retry. If reset emails are not arriving, contact our support team with your account email address and we can assist with account recovery.

Log in to your account and select "Settings" or "Account" from your dashboard. From there, you can update your email, phone number, and payment methods. Some information—such as your full name or date of birth—cannot be changed once verified; if you need to update these, contact our support team. Adding a new payment method requires verification. If you remove all payment methods, you will not be able to withdraw funds until at least one method is re-added. Changes to payment information take effect immediately for future transactions.

If you notice unauthorized bets, unexpected withdrawals, or login activity from unfamiliar locations, contact our support team immediately. Mention the specific transactions, dates, and any other suspicious activity. Change your password right away and do not share it with anyone. Our fraud team will review your account and lock it if needed to prevent further unauthorized use. We will investigate the unauthorized activity and may reverse fraudulent transactions if confirmed. For security, keep your password unique and strong, and never share your account details with anyone, including support staff.